Delivery & Returns
Dispatch
We aim to dispatch most orders within 3 working days.
Due to their fragile nature, orders of Artist Editions and framed prints may take longer to dispatch.
Please email shop@hepworthwakefield.org with any enquiries.
Membership orders are currently being dispatched weekly. Please direct any membership enquiries to members@hepworthwakefield.org.
Delivery
|
Country |
Standard Shipping |
Artist Editions | Framed Prints |
|
UK |
Collection FREE Royal Mail Tracked 48 £5 Royal Mail Tracked 24 £10 UPS £12
|
Collection FREE UPS £35 |
Collection FREE
UPS: Small prints £15 Large prints £35 |
|
Europe |
£35 |
£65 |
£100 |
|
Worldwide |
£45 |
£100 | £150 |
Royal Mail Tracked 48 is a tracked service with an estimated delivery time of 2 - 5 working days from dispatch. You will receive a tracking number once your order has been dispatched with details of where your parcel is in Royal Mail's network.
Royal Mail Tracked 24 is a tracked service with an estimated delivery time of 1 - 2 working days from dispatch. You will receive a tracking number once your order has been dispatched with details of where your parcel is in Royal Mail's network.
UPS is a tracked service with an estimated delivery time of 2 working days from dispatch. You will receive a tracking number once your order has been dispatched with details of where your parcel is in UPS's network. While we use UPS's next day service, it can sometimes take up to an additional 2 working days for UPS to collect your parcel from us after dispatch.
Please make sure to check the shipping address at checkout. If an order is returned to us as the address provided was incorrect then you will be required to cover the additional postage charges to have your order re-dispatched.
Collection / Pick Up
You can collect your order for free from our gallery shop. Simply select the 'Pick-up' option at checkout and once your order is ready to collect you will be notified by email. Collections can be made Wednesday to Sunday, between 10 am and 4 pm. Please provide your order number to a member of the shop team when collecting. Entry to our shop and cafe is free. If you have any questions about your collection, please email us at shop@hepworthwakefield.org.
International Orders
We use a range of couriers to dispatch our international orders. All services are tracked.
If you are an international customer and wish to purchase a smaller item, please get in touch as we may be able to quote you a reduced shipping charge.
Please note that for international orders (including those placed in the EU), customs duties and taxes may apply and the customer is responsible for these. International orders cannot be cancelled once the order has been dispatched.
Returns
If you would like to return an item, please send an email listing your order number and the item you wish to return to shop@hepworthwakefield.org within 30 days of the original order.
Please ensure your item is unused, in the same condition that you received it. This includes being in its original packaging if applicable.
Once we have authorised the return, please mail your product to: Shop Returns, The Hepworth Wakefield Enterprises Ltd., Gallery Walk, Wakefield, WF1 5AW, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.
Several types of goods are exempt from being returned. These include:
Perishable goods (such as food items)
Gift cards
Earrings
Sale items
Refunds
If you have requested a refund for your returned item, we will send you an email to notify you once we have received and inspected your returned item.
As long as the item is in a resellable condition, the refund will be issued to the card used for the original order. You will receive a confirmation email once the refund has been processed.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after ordered
Refunds can take up to 10 working days to appear back in your account.
If you have yet to receive the funds back into your account after this time, please contact us at shop@hepworthwakefield.org and we will look into the delay.
Exchanges
If you would like to return an item and have it exchanged for a different product, please send an email listing your order number, the item you wish to return and the exchanged item you would like to shop@hepworthwakefield.org
Once we have confirmed that we can exchange the items then please mail your item to: The Hepworth Wakefield Enterprises Ltd., Gallery Walk, Wakefield, WF1 5AW, United Kingdom
You will be required to cover the cost of the return postage as well as to pay for the cost of shipping the new item out to you. You will also need to pay for any difference in price between the two items.
Gifts Orders
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who will find out about your return.
Damaged or incorrect orders
Unfortunately items can occasionally get damaged in transit. If you find there to be a problem with your order on its arrival, please get in touch as soon as possible by sending an email to shop@hepworthwakefield.org
We will always endeavour to rectify any problems with orders by either refunding or replacing any damaged or incorrect items as quickly as possible. If we require a damaged item to be returned to us we will cover the cost of the return postage.