Dispatch

Our online shop remains open. To protect the health and wellbeing of our staff, all orders will be dispatched on a weekly basis. Please allow up to 10 days for your order to be dispatched.

Due to their fragile nature, orders of Artist Editions and framed prints may take longer to dispatch.

Please email shop@hepworthwakefield.org with any enquiries.

 

Membership orders are currently being dispatched weekly. Please direct any membership enquiries to members@hepworthwakefield.org.

 

Delivery 

Country

Standard Shipping

Howard Hodgkin Rug 

Artist Editions Framed Prints

UK

Collection  FREE

Royal Mail Tracked 48 £5

Royal Mail Tracked 24 £10

DHL £12

 

 FREE

Collection FREE

DHL: £25

Collection FREE

 

DHL:

Small prints £15

Large prints £35

Europe

£35

£100

£50

£100

 Worldwide

£45

 £200

£100 £150 

 

Royal Mail Tracked 48 is a tracked service with an estimated delivery time of 2 - 5 working days from dispatch. You will receive a tracking number once your order has been dispatched with details of where your parcel is in Royal Mail's network.

Royal Mail Tracked 24 is a tracked service with an estimated delivery time of 1 - 2 working days from dispatch. You will receive a tracking number once your order has been dispatched with details of where your parcel is in Royal Mail's network.

DHL is a tracked service with an estimated delivery time of 2 working days from dispatch. You will receive a tracking number once your order has been dispatched with details of where your parcel is in DHL's network. While we use DHL's next day service, it can sometimes take up to an additional 2 working days for DHL to collect your parcel from us after dispatch.

Please make sure to check the shipping address at checkout. If an order is returned to us as the address provided was incorrect then you will be required to cover the additional postage charges to have your order re-dispatched.

 

Collection / Pick Up

You can collect your order for free from our new Garden Cafe. Simply select the 'Pick-up' option at checkout and once your order is ready to collect you will be notified by email. Collections can be made Saturdays & Sundays between 11 am and 3 pm. You will need to provide your order number when collecting. Please order before noon on Wednesday to collect the same week. If you have any questions about your collection, please email us at shop@hepworthwakefield.org.

International Orders

We use a range of couriers to dispatch our international orders. All services are tracked.

If you are an international customer and wish to purchase a smaller item, please get in touch as we may be able to quote you a reduced shipping charge.

Please note that for international orders (including those placed in the EU), customs duties and taxes may apply and the customer is responsible for these. International orders cannot be cancelled once the order has been dispatched.

 

Returns

If you would like to return an item, please send an email listing your order number and the item you wish to return to shop@hepworthwakefield.org    within 30 days of the original order. 

Please ensure your item  is unused, in the same condition that you received it. This includes being in its original packaging if applicable.

Once we have authorised the return, please mail your product to: Shop Returns, The Hepworth Wakefield Enterprises Ltd., Gallery Walk, Wakefield, WF1 5AW, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. 

Several types of goods are exempt from being returned. These include:
Perishable goods (such as food items)
Gift cards
Earrings
Sale items

 


Refunds 

If you have requested a refund for your returned item,  we will send you an email to notify  you  once  we have received and inspected your returned item. 
As long as the item is in a resellable condition,  the refund will be issued to the card used for the original order. You will receive a confirmation email once the refund has been processed.

There are certain situations where only partial refunds are granted:
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after ordered

Refunds can take up to 10 working days to appear back in your account. 
If you have yet to receive the funds back into your account after this time, please contact us at shop@hepworthwakefield.org and we will look into the delay.

 

Exchanges


If you would like to return an item and have it exchanged for a different product, please send an email listing your order number, the item you wish to return and the exchanged item you would like to shop@hepworthwakefield.org

Once we have confirmed that we can exchange the items then please mail your item to: The Hepworth Wakefield Enterprises Ltd., Gallery Walk, Wakefield, WF1 5AW, United Kingdom

You will be required to cover the cost of the return postage as well as to pay for the cost of shipping the new item out to you. You will also need to pay for any difference in price between the two items.


Gifts Orders

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who will find out about your return.

Damaged or incorrect orders

Unfortunately items can occasionally get damaged in transit. If you find there to be a problem with your order on its arrival, please get in touch as soon as possible by sending an email to shop@hepworthwakefield.org

We will always endeavour to rectify any problems with orders by either refunding or replacing any damaged or incorrect items as quickly as possible.  If we require a damaged item to be returned to us we will cover the cost of the return postage.